It has been more than 20 years since VoIP got entered into the telecommunications or call center sector. And now with the passage of time, the adoption of VoIP has been continued to see the growth and development of the business. Therefore, many small and large scale businesses and call centers are quite dependent on VoIP service providers as they can add significant value to the growth of an organization.
So, let’s take a look at some important benefits of choosing VoIP technology to your call center operations:
Adoption of Mobile VoIP:
With the tremendous use of mobile phones and the Internet, the industry experts have predicted an advanced trend towards using mobile VoIP. So, by the end of 2018, there will be more than 2 billion mobile VoIP users. Thus, the high adoption of mobile VoIP would be more than beneficial for the customers as it is expected to bring a very strong competition in the market. It has different service features which significantly bring down the actual price of VoIP services. But make sure choosing reliable VoIP service providers can offer you more flexible features as well as reasonable pricing structure.
The emergence of 5G technology:
Although that’s true 5G technology will take some time, but service providers have been exploring more innovative ways to merge 5G & VoIP especially in the call center industry. However, the telecommuters are rising greatly now, so 5G may take VoIP to a whole new level. It would also enhance the productivity of call centers which can improve dramatically by 2020.
The significant increase in speed will bring certain positive changes in call centers:
- The call quality would be much improved, issues like jitter, noise, and disconnection will decrease significantly.
- A user can expect a greater number of engaging VoIP applications that will enter the marketplace.
- VoIP video & web conferencing will also improve significantly. With the increase in speed, it would be easy to send a video that may result in good call quality.
Efficient multi-tasking workforce tends to complete as many tasks as possible in a short time period, with only a few essential tools. So, as a result, the integration with cloud-based platforms through the API’s is on the great rise. Such API’s would be efficiently used to connect to the customer relationship management (CRM) tools, enterprise resource planning (ERP), and call center industry.
In 2017, the security threats and hacking cases have made it the topmost of concerns of any business. If we keep in mind all the security breaches that have shocked the world in last 3,4 years, it would be easy to say that VoIP service providers will take different security gaps seriously and will scale up the built-in security measures.
Effect on the Internet of things (IoT):
According to the recent report by Siemens, by 2020 there will be more than 27 billion objects or “things” would be connected to the Internet. 5G is introduced in 2020, so IoT will thrive greatly and the VoIP technology will become the most significant element of future smart homes and businesses through VoIP-enabled phones that would also control the automation.
VoIP-based solutions and applications have emerged to facilitate the call center sector, other workplaces and homes as well. If you want to get more advanced details, you can get in touch with the professionals of VoIP Terminator to smart advice.