VoIP

/Tag: VoIP

Can Emotion Detection Improve Customer Services in Call Center Landscape?

By | 2019-10-28T06:54:32+00:00 August 22nd, 2019|Tags: , , |

Emotion detection measures an individual’s verbal and non-verbal communication in order to understand the mood and attitude of their customers.

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All you need to know about Omni Channel customer service

By | 2018-10-01T13:24:13+00:00 August 15th, 2018|Tags: , , , , |

Omnichannel offers you an opportunity to serve your clients using various channels such as voice call, messaging, video conference, email, chat and many more

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Contemplating Two Major Terminologies of VoIP- Class 4 Softswitch and Class 5 Softswitch

By | 2018-10-01T14:16:18+00:00 July 16th, 2018|Tags: , , , , , , , |

Softswitch is a combination of software and switchboard. There are 2 types of soft switches. Firstly, Class 5 Softswitch, and Secondly Class 4 Softswitch.

A five-step survival guide for call centers

By | 2018-11-06T14:25:23+00:00 March 27th, 2018|Tags: , , , , , , |

Dealing with stress is inevitable when running a call center business, Let’s jumpstart the process by showcasing five possible ways call center management can ensure to deliver top-notch service.

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How to setup a virtual call center?

By | 2018-10-30T07:29:59+00:00 February 6th, 2018|Tags: , , , , |

Find out why businesses around the world setup virtual call centers to manage the bulk amount of calls. What benefits they offer why they are the most prominent platforms to generate sales. Click here for more details.

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