Emotion detection measures an individual’s verbal and non-verbal communication in order to understand the mood and attitude of their customers.
Omnichannel offers you an opportunity to serve your clients using various channels such as voice call, messaging, video conference, email, chat and many more
Softswitch is a combination of software and switchboard. There are 2 types of soft switches. Firstly, Class 5 Softswitch, and Secondly Class 4 Softswitch.