voip solutions

/Tag: voip solutions

How to increase call center conversions with visual engagement tools?

By | 2018-12-27T15:07:43+00:00 December 27th, 2018|Tags: , , , |

Learn how your call center can provide the foundation for a best customer engagement strategy using visual engagement tools

Comments Off on How to increase call center conversions with visual engagement tools?

Marketing to Millennials- Avoid these Call center Mistakes while Interacting with Millennials

By | 2018-10-01T12:59:19+00:00 September 7th, 2018|Tags: , , , , |

There are only 35% of the millennials who choose to contact the live agent. It's important to avoid some mistakes that lead to serious consequences.

Comments Off on Marketing to Millennials- Avoid these Call center Mistakes while Interacting with Millennials

Contemplating Two Major Terminologies of VoIP- Class 4 Softswitch and Class 5 Softswitch

By | 2018-10-01T14:16:18+00:00 July 16th, 2018|Tags: , , , , , , , |

Softswitch is a combination of software and switchboard. There are 2 types of soft switches. Firstly, Class 5 Softswitch, and Secondly Class 4 Softswitch.

A Step-by-Step Guide to Setting up A Call Center in India

By | 2018-10-02T07:14:12+00:00 June 12th, 2018|Tags: , , , , , |

Setting up a call center in India includes different elements to consider that might contribute to the success of your operations, as developing a call center creates the high level of customer engagement, increase ROI and improve lead sales and generation.

Comments Off on A Step-by-Step Guide to Setting up A Call Center in India

Hosted vs installed VoIP; which is right for your call center?

By | 2018-10-03T08:47:37+00:00 April 13th, 2018|Tags: , , , , , |

Hosted VoIP solutions changed the way we communicate with users. Before considering hosted VoIP or on-premise solution, let's have a look at the detailed guide for smooth operations.

Comments Off on Hosted vs installed VoIP; which is right for your call center?

Top 5 trends transforming VoIP landscape

By | 2018-10-03T08:55:48+00:00 April 11th, 2018|Tags: , , , , |

While VoIP is growing and expanding in a multitude of ways, there are different trends discovered that can change the overall landscape and may give a new direction to your call center business. Let's walk through this article to know some emerging trends.

Comments Off on Top 5 trends transforming VoIP landscape

5 Types of VoIP services you should know about

By | 2018-10-03T09:57:42+00:00 March 20th, 2018|Tags: , , , , |

Is your current phone system not keeping up with the demands of your business, and you are looking to find best VoIP Service providers for smooth call center operations? Click here to learn some types before making a final decision.

Comments Off on 5 Types of VoIP services you should know about