Learn how your call center can provide the foundation for a best customer engagement strategy using visual engagement tools
There are only 35% of the millennials who choose to contact the live agent. It's important to avoid some mistakes that lead to serious consequences.
Softswitch is a combination of software and switchboard. There are 2 types of soft switches. Firstly, Class 5 Softswitch, and Secondly Class 4 Softswitch.
Setting up a call center in India includes different elements to consider that might contribute to the success of your operations, as developing a call center creates the high level of customer engagement, increase ROI and improve lead sales and generation.
Hosted VoIP solutions changed the way we communicate with users. Before considering hosted VoIP or on-premise solution, let's have a look at the detailed guide for smooth operations.
While VoIP is growing and expanding in a multitude of ways, there are different trends discovered that can change the overall landscape and may give a new direction to your call center business. Let's walk through this article to know some emerging trends.
Is your current phone system not keeping up with the demands of your business, and you are looking to find best VoIP Service providers for smooth call center operations? Click here to learn some types before making a final decision.