There are only 35% of the millennials who choose to contact the live agent. It's important to avoid some mistakes that lead to serious consequences.
Omnichannel offers you an opportunity to serve your clients using various channels such as voice call, messaging, video conference, email, chat and many more
Softswitch is a combination of software and switchboard. There are 2 types of soft switches. Firstly, Class 5 Softswitch, and Secondly Class 4 Softswitch.
Ringless Voicemail Messaging sends recorded messages directly to mobile voicemail without making a call or ringing the phone. Call centers and marketing departments can use it to generate quick leads and sales. Here is an article guiding you on setting up your first ringless voicemail campaign
Is your current phone system not keeping up with the demands of your business, and you are looking to find best VoIP Service providers for smooth call center operations? Click here to learn some types before making a final decision.
How will call centers look like in 2028? You will find lots of interesting predictions that may shape future trends including IT technology and call center industry. Here we take a look at some trends that will have the greatest impact on businesses