call centers

/Tag: call centers

All you need to know about Omni Channel customer service

By | 2018-08-15T08:51:21+00:00 August 15th, 2018|Categories: Blog|Tags: , , , , |

Omnichannel offers you an opportunity to serve your clients using various channels such as voice call, messaging, video conference, email, chat and many more

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Contemplating Two Major Terminologies of VoIP- Class 4 Softswitch and Class 5 Softswitch

By | 2018-07-16T11:13:01+00:00 July 16th, 2018|Categories: Blog|Tags: , , , , , , , |

Softswitch is a combination of software and switchboard. There are 2 types of soft switches. Firstly, Class 5 Softswitch, and Secondly Class 4 Softswitch.

How to setup your first ringless voicemail campaign?

By | 2018-07-06T11:04:15+00:00 April 19th, 2018|Categories: Blog|Tags: , , , , |

Ringless Voicemail Messaging sends recorded messages directly to mobile voicemail without making a call or ringing the phone. Call centers and marketing departments can use it to generate quick leads and sales. Here is an article guiding you on setting up your first ringless voicemail campaign

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5 Types of VoIP services you should know about

By | 2018-07-06T11:33:18+00:00 March 20th, 2018|Categories: Blog|Tags: , , , , |

Is your current phone system not keeping up with the demands of your business, and you are looking to find best VoIP Service providers for smooth call center operations? Click here to learn some types before making a final decision.

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Future of a call center; how call centers will look in 2028

By | 2018-07-06T11:47:25+00:00 March 2nd, 2018|Categories: Blog|Tags: , , , |

How will call centers look like in 2028? You will find lots of interesting predictions that may shape future trends including IT technology and call center industry. Here we take a look at some trends that will have the greatest impact on businesses

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