Find out the main differences between a call center and contact center in detail with some in-depth comparisons, statistics, and analytical data.
Emotion detection measures an individual’s verbal and non-verbal communication in order to understand the mood and attitude of their customers.
What are the latest trends for call centers, and where is the industry going in upcoming years? Explore how latest innovations can change the future of call centers
Here are the five tips that can help you learn, improve and grow your call center by employing right autodialer software
How does an outbound call center help generate the highest revenue and offer productive strategies to incorporate into the campaign?
Using advanced call center solutions for exceptional customer support is the preliminary element to be considered for the next generation call centers.
Auto dialer software is the smartest solution to dial thousands of calls simultaneously. Most of the call centers tend to choose the solution because of its numerous features. Click here to learn why Auto dialer is the best option for your call center business
Hosted VoIP solutions changed the way we communicate with users. Before considering hosted VoIP or on-premise solution, let's have a look at the detailed guide for smooth operations.