call center software

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How Artificial intelligence can change the nature of call center work in 2019?

By | 2018-11-09T11:24:10+00:00 |Tags: , , , |

Find out how artificial intelligence is simplifying the nature of call center work and contributing towards the growth of call center industry

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5 features of advanced call centers for flexible calling campaigns

By | 2018-11-02T12:15:42+00:00 |Tags: , , , , , |

With enhanced call center features, it is possible to yield maximum sales and conversions as well as gets easy to run calling campaigns

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How to generate surplus revenue from your call center campaign?

By | 2018-10-19T14:25:43+00:00 |Tags: , , , , , |

How does an outbound call center help generate the highest revenue and offer productive strategies to incorporate into the campaign?

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Implementation of Artificial Intelligence and cloud based call center solutions for extensive growth

By | 2018-10-01T12:49:14+00:00 |Tags: , , , |

By deploying advanced cloud-based call center solutions, companies are seamlessly able to integrate their virtual agents with essential long-term benefits.

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Marketing to Millennials- Avoid these Call center Mistakes while Interacting with Millennials

By | 2018-10-01T12:59:19+00:00 |Tags: , , , , |

There are only 35% of the millennials who choose to contact the live agent. It's important to avoid some mistakes that lead to serious consequences.

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These 4 strategies can help you setup a call center for small business in the Philippines

By | 2018-10-02T07:05:31+00:00 |Tags: , , , , , |

Call centers in the Philippines have improved the businesses in many possible ways, follow latest strategies to run the operations smoothly.

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5 Reasons Why You Ought to Invest in Ringless Voicemail

By | 2018-10-02T07:11:07+00:00 |Tags: , , , , , |

When it comes to marketing techniques, we have plenty of options to choose from and make our brand worth recognized in the business marketplace. But to find out why you ought to choose the technique is the real struggle, Ringless Voicemail is one of those techniques that help you promote your brand more effectively.

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Call center technology predictions for 2019 and onward

By | 2018-10-02T09:36:10+00:00 |Tags: , , , |

The call center industry is continued to grow and has been reshaping its tools and techniques; here are a few predictions that will bring the revolution in call center world as each trend is going to impact in its own unique way

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Integrated call center solutions for your business

By | 2018-10-02T10:17:57+00:00 |Tags: , , , , |

Whether your organization is just launching a Call Center, or it is already an integral part of your business operations, Integrated Call Center (ICC) solution can meet your needs and create a Unified Communication platform to integrate with your business processes. Click here to learn more

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Importance of real-time monitoring in call centers

By | 2018-10-03T08:52:56+00:00 |Tags: , , , , |

It is a big challenge to manage a call center well enough so that customer service and productivity are always at high levels. Real-time monitoring, however, can assist your call center to keep proper track of all the agents so that quality is not compromised at any cost. Learn more here

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