call center industry

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How emerging technologies could change the way call centers operate?

By | 2018-11-29T14:33:20+00:00 November 29th, 2018|Tags: , , |

Technological innovations are continued to evolve and helping call center businesses to achieve high levels of success.

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5 important tips for choosing the best auto-dialer for your call center

By | 2018-10-26T06:04:42+00:00 October 25th, 2018|Tags: , , , , , , , , |

Here are the five tips that can help you learn, improve and grow your call center by employing right autodialer software

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Next generation call centers- Advanced technology, customer centric and support Omni channel

By | 2018-10-01T12:47:00+00:00 September 27th, 2018|Tags: , , , , |

Using advanced call center solutions for exceptional customer support is the preliminary element to be considered for the next generation call centers.

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What Strategies Can Make your Call Center More Productive?

By | 2018-10-01T13:35:53+00:00 August 8th, 2018|Tags: , , , , , |

While all the elements are crucial to the success of your call center, but following the latest trends and strategies can remarkably increase the productivity

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Top 5 Technologies that can transform your Call center into a Profit Center

By | 2019-11-05T06:26:47+00:00 August 1st, 2018|Tags: , , , , , , , , |

Want to make your call center a revenue-generating platform? Learn about the five technologies that are pivoting the call centers into the profit centers.

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A Step-by-Step Guide to Setting up A Call Center in India

By | 2018-10-02T07:14:12+00:00 June 12th, 2018|Tags: , , , , , |

Setting up a call center in India includes different elements to consider that might contribute to the success of your operations, as developing a call center creates the high level of customer engagement, increase ROI and improve lead sales and generation.

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Predictive dialers; a least invasive option to approach sales prospects

By | 2018-10-02T09:29:11+00:00 May 24th, 2018|Tags: , , , , |

Find out how predictive dialer can simplify the process of dialing massive calls, and considered to be the most invasive option to qualify leads. Click here to learn more

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Call center technology predictions for 2019 and onward

By | 2018-10-02T09:36:10+00:00 May 22nd, 2018|Tags: , , , |

The call center industry is continued to grow and has been reshaping its tools and techniques; here are a few predictions that will bring the revolution in call center world as each trend is going to impact in its own unique way

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3 important reasons to use VICIDial software solution for call center

By | 2018-10-02T09:40:36+00:00 May 18th, 2018|Tags: , , , , , , |

Call center software is one of the most important tools for small to large scale business. VICIDial is one of them which is an open source software solution and a most popular and first choice of call center owners. Click here to read why VICIdial is important to install and configure with the help of VoIP solution providers

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5 major benefits of predictive dialers you can’t ignore

By | 2018-10-02T09:53:26+00:00 May 11th, 2018|Tags: , , , , |

A predictive dialer is the most important component of your telemarketing campaign. It offers a lot of benefits which enhances the agent's productivity and offer the high return on investment. Here are some common benefits mentioned that may help you get a detailed guideline

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