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/GOautodial Hosting & Support
GOautodial Hosting & Support 2019-11-26T11:57:28+00:00

GOautodial Hosting Service

Call Center Technology Optimized by GOautodial software that blends the capabilities of predictive dialer, IP PBX, IVR, and inbound ACD system. VoIP Terminator provides Goautodial hosting & support service that improves your call center business capabilities in numerous ways.

Supervisor Management

Real-time Dashboard
Listen-in, barge-in
Force log-out
Reports and analytics

Call Recording & Voice Log Storage

Full call recordings or on-demand
Option to store call recordings on your own NAS/FTP.

Lead Management

Upload and download of customer lists
Leads filtering
Leads recycle
Internal DNC and blacklist
Leads timezone restrictions

Campaign Management

Multi-lead list per campaign
Campaign defined scripts
Custom caller ID – campaign specific
Custom call statuses and call dispositions
Hotkeys for quick hangup and call dispositions
Filter leads (dynamically exclude numbers from lists)

Call Management

Dedicated direct calling user extensions
Personal voicemails & Team voicemails
Outbound calls – Manual, preview and predictive
Inbound calls – Automated call distribution (ACD)
Blended calls (inbound and outbound)
Scheduled callbacks (manual & auto)
3-way conference and call transfers
Interactive voice response (IVR) with campaign/queue
Broadcast and survey dialing

Additional Enhancements

WebRTC for voice calling right inside your web browser
Database backup and redundancy
High-availability (HA) configuration
Support multi-offices and BPO working
API and web services based integrations (into CRM)

Compliance

US, UK and Australia telemarketing compliance
Drop timer with safe-harbor message for FTC compliance

Team Management

Multi-group, multi-campaign assignments
Skill-rating based agent priority routing
Support remote and mobile workers

Support

Pay as you need support
Packaged support plans – to suit all user types
Customizable support & Managed services solutions

Security

Protection against SIP brute force attacks
Call encryption support via TLS
Protection against HTTP DOS or brute force attacks
Web application firewall

Our Pricing Plans

Choose from our four packages to get started

Go Manage 10

10 Users
24/7 priority technical support

$38 USD
monthly

Proactive systems monitoring and maintenance
– Remote login
– Troubleshooting
– Ticket support
– Chat support
– Emergency phone support
Email Support
Basic Billing
Voice Mail Detection

Go Manage 20

20 Users
24/7 priority technical support

$73 USD
monthly

Proactive systems monitoring and maintenance
– Remote login
– Troubleshooting
– Ticket support
– Chat support
– Emergency phone support
Email Support
Basic Billing
Voice Mail Detection

Go Manage 40

40 Users
24/7 priority technical support

$129 USD
monthly

Proactive systems monitoring and maintenance
– Remote login
– Troubleshooting
– Ticket support
– Chat support
– Emergency phone support
Email Support
Basic Billing
Voice Mail Detection

Go Enterprise

100 Users
24/7 priority technical support

$320 USD
monthly

Proactive systems monitoring and maintenance
– Remote login
– Troubleshooting
– Ticket support
– Chat support
– Emergency phone support
Email Support
Basic Billing
Voice Mail Detection

Try it Now

What is GoAutodial?

The basic of GOautodial is that it is a web based, open source software. Using this software, you can develop a phone system for your call center or contact center. The software allows the enabling of open source predictive dialer and inbound IVR plus Automated Call Distribution System. Using GOautodial, you can create a sever of your own in your office while you can still buy hosted dialer services like VICIdial and many others. Although if you have your in-house server, you might need a technician to take care of it and keep it up to date so it always stays operational. Furthermore, it is not only limited to outbound call centers but is also operational for inbound call centers.

The main features of GOautodial are:

Inbound IVR and ACD
Outbound predictive and automatic dialing
VoIP trunks and standard telco lines
Support of Digium and Sangoma Cards
USA, Canada and UK call compliance
Accessible to hundreds of units
Wizard based configurations
Integrated call recording

Uses and Utility

If you are a call center, GOautodial can take care of almost everything you need. Firstly, it is very easy to install GOautodial and get it running. Furthermore, it is even easier to manage and very practical since it blends the capabilities of IVR, IP PBX, predictive dialers, and inbound ACD systems. It doesn’t matter what type of organization you are, once you install it, you can utilize all its functionalities easily and make a connection to any phone extension anywhere on the face of the planet.

This open source, cloud-based telephony has the capability to enable operations like sales, technical support and services, and marketing, etc. right at your fingertips. Furthermore, it does not require any dedicated hardware or phone lines to make a connection. Web based calling with GO Auto Dial, you can opt for web-based calling and take your business capabilities to a whole new level.

VoIP terminator, is your one stop solution to all your call center obligations with GOautodial be it consultancy, hosting or support.

Exceptional Benefits of GOautodial

Maximum ROI

You can maximize your ROI of your various campaigns with GOautodial for it provides numerous interactive dashboards and lead management applications that help you allocate your statistics and achieve better financial results.

Lead Management through Call Data

GOautodial offers uncomplicated management of aspects like call appointments, scheduled callbacks and much more, ultimately resulting into better lead management.

Effective Management and Reporting Features

Realtime maintenance of key campaign metrics and supervision of call center agent’s performance is easy with GOautodial’s sound statistical results.

Future Ready platform with better Adaptability

GOautodial is developed with amazing features that not only tackle current situations well, but also with the intent to take on future challenges head on too.

GOautodial App

A breakthrough CE Application called the GOautodial app is the next generation technology of open source multi/omni-channel based contact center-based applications. This application is a unification of former individual applications like GOreports, GOagent, and GOadmin. All these apps integrated into one with other open source applications to formulate an intuitive and user-friendly contact center web application. Using the modern standards and state of the art technology, the application is your effortless way to multi/omni-channel contact center manageability.

GOautodial v4 ISO installer

About a year ago, the initial GOautodial v4 ISO installer saw its release. It featured the APPKonference (a highly efficient Asterisk conference module in place of the app_meetme) and webRTC. The new initial GOautodial v4 is not dependent on DAHDI hardware or timers. Furthermore, the ISO installer doesn’t require any softphones or headphones; it takes care of everything via the web browser. The GOautodial v4 has no requirement of a timing source anymore. Although, the lack of timing can be a serious pain in the head when DAHDI hardware is absent, specifically while in a virtualized environment that is incapable of supporting timing cards. You can also have a look at our preview version of VICIdial.

Below are the key features of the app:

Campaign Management

• Multi-lead listing per campaign

• Campaign defined scripts

• Agents allocated simultaneously to multiple campaigns

• Custom call statuses and dispositions

• Filter leads

• Hotkeys for quick hang up and call dispositions

• Custom caller ID – Campaign specific.

Call management

• Dedicated direct calling user extensions

• Personal voicemail and team voicemail

• Broadcast and survey dialing

• Interactive voice response IVR with campaign/que

• Inbound calls -automated call distribution ACD

• Outbound calls- manual, preview and predictive

• Scheduled callbacks (auto and manual)

• Blended calls (inbound and outbound)

• 3-way Call transfer and conference

Team Management

• Multi-lead listing per campaign

• Multi-campaign and multigroup assignments

• Agent priority routing in line with agent-skill rating

• Mobile and support remote operators

Supervisor Management

• Supervision through real-time dashboard monitoring

• Reports and analytics

• Force Logout

• Listen-in, Barge-in feature

Lead Management

Call Recording and Voice Log Storage

• Optional feature for call recording storage on own FTP server

• Full call recordings on demand

Compliance

• US, UK and Australia telemarketing Compliance

• Drop Timer with safe-harbor message for FTC