VoIP has now become the default voice communication platform for all the businesses, especially for call centers. Every large multinational company can take the benefit of VoIP by reducing phone bills. Using VoIP solutions for your call center business save enough time and money on international & local calls simultaneously. Long distance or International calling can simply save you a great price as compared to the traditional calling charges. In case of local calls between your employees – no matter how many branches you will scatter across the country are totally free.
What are hosted call centers?
Call centers are basically meant for serving retail customers. Business to business customer service usually does not go well using the same channel. If the customer has an issue with the product, they will approach your contact center and will talk to the customer services agent. If there is a service outage, your service agents get a call.
Many people assume that the call center is just a huge office building having more than a hundred agents answering calls one after the other. That was used to be the default kind of scenario until recently. Now similar kind of aspect in business communication, VoIP technology has changed the perspective of how call centers work. Today, you do not need some big office for setting up the call center. Your agents can answer the calls while sitting remote location, even at their homes as well. So, the hosted call center solution with the help of VoIP service providers can make this dream a reality for every call center business owner.
These call centers offer many features that are highly reliable for the smooth workflows. These amazing features are basically provided over the strong and high bandwidth internet connection, and much like the rest of the smart PBX services. You don’t need to buy any hardware.
Hosted call centers v/s On-premise call centers:
Hosted call center system always save time & money both. Among different benefits, you don’t need to waste your time in purchasing some hardware or expensive software costs. You don’t need to negotiate with numerous costly service provider to set everything for your call center. You also don’t need to rent some office or any dedicated area for your employees. All of these things eventually saves you money, time, effort and more.
On-premise call centers usually, offer the best kind of customer support through a single channel –voice. If you run a VoIP based hosted call center solution, it will bring together different amazing channels into just one interface. You can provide different options and ideas to your clients through email, fax, or phone and text etc using this system. Your team members will simply attend the call and then will follow up with email seamlessly. The team members can also initiate the voice chat on their website and can convert it into just one phone call by touching a single button. This can be done without configuring some heavy kind of software or utilizing hardware costs.
Depending upon your business requirements, you can simply contact the professionals of VoIP service providers so you can cater your business needs.