Find out the main differences between a call center and contact center in detail with some in-depth comparisons, statistics, and analytical data.
Emotion detection measures an individual’s verbal and non-verbal communication in order to understand the mood and attitude of their customers.
Drop your pre-recorded message straight to their mobile phone through ringless voicemail so the users can listen at their convenience. RVM drops are the perfect alternative or complement to voice broadcasting. Click here to learn more
How will call centers look like in 2028? You will find lots of interesting predictions that may shape future trends including IT technology and call center industry. Here we take a look at some trends that will have the greatest impact on businesses
The evolution of several new technologies such as virtual reality, driverless cars, and many new things will have huge impacts on the business. Let’s discover some magical trends that are going to thrive in next upcoming years.
In present technological era, an effective business communication is considered as the most significant element to achieve highest levels of success.
VoIP has become the default voice communication platform for all the businesses, especially for call centers. Every large multinational company can take the benefit of VoIP by reducing phone bills. If you want to learn some more benefits, check out the detailed post here.