call center industry

/Tag:call center industry

A Step-by-Step Guide to Setting up A Call Center in India

By | 2018-06-12T09:18:59+00:00 June 12th, 2018|Categories: Blog|Tags: , , , , , |

Setting up a call center in India includes different elements to consider that might contribute to the success of your operations, as developing a call center creates the high level of customer engagement, increase ROI and improve lead sales and generation.

Comments Off on A Step-by-Step Guide to Setting up A Call Center in India

Predictive dialers; a least invasive option to approach sales prospects

By | 2018-05-28T10:23:25+00:00 May 24th, 2018|Categories: Blog|Tags: , , , , |

Find out how predictive dialer can simplify the process of dialing massive calls, and considered to be the most invasive option to qualify leads. Click here to learn more

Comments Off on Predictive dialers; a least invasive option to approach sales prospects

Call center technology predictions for 2019 and onward

By | 2018-05-22T08:43:06+00:00 May 22nd, 2018|Categories: Blog|Tags: , , , |

The call center industry is continued to grow and has been reshaping its tools and techniques; here are a few predictions that will bring the revolution in call center world as each trend is going to impact in its own unique way

Comments Off on Call center technology predictions for 2019 and onward

3 important reasons to use VICIDial software solution for call center

By | 2018-05-28T10:20:14+00:00 May 18th, 2018|Categories: Blog|Tags: , , , , , , |

Call center software is one of the most important tools for small to large scale business. VICIDial is one of them which is an open source software solution and a most popular and first choice of call center owners. Click here to read why VICIdial is important to install and configure with the help of VoIP solution providers

Comments Off on 3 important reasons to use VICIDial software solution for call center

5 major benefits of predictive dialers you can’t ignore

By | 2018-05-11T06:45:07+00:00 May 11th, 2018|Categories: Blog|Tags: , , , , |

A predictive dialer is the most important component of your telemarketing campaign. It offers a lot of benefits which enhances the agent's productivity and offer the high return on investment. Here are some common benefits mentioned that may help you get a detailed guideline

Comments Off on 5 major benefits of predictive dialers you can’t ignore

Integrated call center solutions for your business

By | 2018-05-08T10:08:05+00:00 May 8th, 2018|Categories: Blog|Tags: , , , , |

Whether your organization is just launching a Call Center, or it is already an integral part of your business operations, Integrated Call Center (ICC) solution can meet your needs and create a Unified Communication platform to integrate with your business processes. Click here to learn more

Comments Off on Integrated call center solutions for your business

Importance of real-time monitoring in call centers

By | 2018-04-12T06:26:29+00:00 April 12th, 2018|Categories: Blog|Tags: , , , , |

It is a big challenge to manage a call center well enough so that customer service and productivity are always at high levels. Real-time monitoring, however, can assist your call center to keep proper track of all the agents so that quality is not compromised at any cost. Learn more here

Comments Off on Importance of real-time monitoring in call centers

Top 5 benefits of using an IVR system

By | 2018-04-02T11:44:51+00:00 April 2nd, 2018|Categories: Blog|Tags: , , , , |

The IVR System is an automated solution which routes your calls directly to the relevant agent or department. It always ensures to transfer calls to the right person in the right department only. Let's walk through the article to know more important benefits

Comments Off on Top 5 benefits of using an IVR system

5 advantages of a cloud based call center

By | 2018-03-29T12:02:05+00:00 March 29th, 2018|Categories: Blog|Tags: , , , , |

Setting up a cloud-based call center requires much less financial input. as compared to on on-premise call centers which require a staggering amount of capital for availing of hardware, an office, hiring an IT team, etc. Let's explore the top advantages revealed by VoIP Terminator

Comments Off on 5 advantages of a cloud based call center

Top 5 types of automated dialing technology

By | 2018-03-19T09:39:43+00:00 March 16th, 2018|Categories: Blog|Tags: , , , , |

Auto dialer and predictive dialer are one of the most important automated dialing technologies used in call centers. Let's walk through this articles to explore some more technologies.

Comments Off on Top 5 types of automated dialing technology
Load More Posts