VICIDial is considered as the most powerful open source solution which is a complete outbound, inbound and blended call center software. It is equipped with different features that are required to deal with different callers in call centers. In addition, it is also considered as a customizable solution. As you can get a VICIDial customization solution that helps you customize its different features to meet your call center needs. One can even get the custom module development solution to add multiple functions and modules in this open source call center software. Above all, there are lots of reliable companies out there who offer VICIDial software solution with its various advanced modules. The modules can be easily integrated with such service.
- Affordable & User-friendly solution:
As VICIDial is an open source software solution, so it’s available for free and this makes it an attractive option for call center owners. Contrary to that, all other software solutions will charge you per seat. You will only need the technical help of VoIP solution providers to install and configure it according to your business need. The costs of installation and maintenance are quite affordable for even small-scale call centers and you can get it for unlimited agents for a one-time fee charged by VoIP experts.
- Highly customizable solution:
VICIDial is considered as a most reliable, flexible and easily customizable software solution. We can simply add functionality to it according to our business needs. You may need to invest little in its development and customization, but this is basically an open source software solution and has been using for years, so you will find it reliable and affordable for everyone. In addition to that, you can utilize its ready to use modules, which will lower the overall cost and time. The solution even supports all the 3rd party applications.
- No need to be dependent on Vendors:
VICIDial is an open source software solution, so you will get the software with its source code. This attribute lets you stay completely free to choose the vendors for any kind of technical support or future tasks. In other words, if you are planning to buy a custom call center solution, you will need to choose the same vendor for minor to major changes you want to implement in the software. Contrary to this, when you will buy VICIdial call center software, you will need to approach the VICIDial expert in order to perform the required developmental changes.
These are the top three main benefits of VICIDial; also these are the major reasons to choose this software solution. Thus, this custom call center solution has its own multiple pros, but the open source nature of this software and hundreds of amazing benefits makes it a most reliable and the first choice for many call center owners.
If you want to get more detailed information on this call center software solution, you can simply consider visiting VoIP Terminator for professional advice.